Customer Reviews: Read 17 more reviews...
 Arrived missing many parts... December 16, 2008
Bobbi Stuckenhoff (Buffalo, Wyoming)
One piece of important advice... if it arrives with missing parts just send it back! We ordered this hose reel Oct. 18 and it arrived with parts missing and two months later we are STILL trying to get them. It took a search to find the company on the internet and get a phone number for them (no contact info on the enclosed paperwork). They said they'd send the parts right out. When that box arrived it had the wrong parts and wrong hardware packet. Another call to the company... more incorrect parts. It's now Dec. 16 and we're calling again for more parts (getting only voicemail and a message that they'll return our call on the next business day). We should have simply returned the hose reel in the first place instead of trying to "work with them" and make it right. The instructions are poorly done, not that it's rocket science to put together a hose reel. The parts look sturdy enough... if we ever get this thing put together it might work well. We'll see...
Handyman Special December 7, 2008
Paula S. Griffith
Still haven't used it yet, but just putting it together was harder than it should be. The box was pretty beat up when it arrived, but I didn't want to deal with shipping it back. Some small parts (bolts, etc.) did not match the instructions. The handle is supposed to slide onto the rest of the assembly but was almost an inch wider than that. Finally, the hole for the bolt to lock the handle to the rest of the cart was "dimpled" in which wouldn't allow it to slide over the tubing.
After some sand paper, lubricant, and alot of muscle, the cart is together. It may work perfectly from here, and it could have been the rough treatment in shipping that caused most of the issues, but it sure doesn't give a positive first impression.
 Sturdy, but poor finish October 15, 2008
E. Brewer
Received this 1.5 years ago. Has been under the deck semi-protected from rain. Green paint has completely flaked off, creating quite a mess, and the metal underneath is completely rusted. Won't be long before the metal is rusted through and this goes to the dump. Looks like gardeners supply sells one nearly identical, but it is powder coated, which is generally immune to the weather. Unfortunately, it is unavailable now.
 Hose Reel September 25, 2008
B. Hayes (Missouri)
The first one received, had a badly twisted frame and missing hardware. It appeared to have been welded that way. Amazon was very quick to send another, which was in good shape, except for missing hardware. The manufacturer does not pack this item well. The hose reel appears to be fairly well built.
Very Questionable Product August 13, 2008
R. LaMore (US)
Poor instructions, poorly designed...leaks at connectors, no return address for "lifetime warranty" I wouldn't recommend this purchase
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